Refund Policy

💸 Refund Policy – NewVideoHub.com & NewVideoHubhub.com

Last Updated: January 2025

At NewVideoHub.com and NewVideoHubhub.com, we are committed to delivering quality services that meet the expectations of our users and clients. We understand that sometimes things don’t go as planned, and we’re here to help. This Refund Policy outlines the terms and conditions under which refunds may be granted for services or products purchased through our platform.


1. 🧾 General Refund Policy

We aim to ensure a fair and flexible refund experience. While we offer refunds for select eligible services and purchases, certain digital and completed services may be non-refundable due to their nature.

  • Refund requests must be submitted within 7 to 30 days of purchase, depending on the specific service/product.

  • All refund requests are evaluated individually and processed based on eligibility and compliance with this policy.


2. ✅ Refund Eligibility Criteria

To qualify for a refund:

  • The product/service must have been purchased directly from NewVideoHub.com or NewVideoHubhub.com.

  • You must request a refund within the applicable time frame (7–30 days).

  • Refunds are granted only under the following circumstances:

    • The service was not delivered as described.

    • There was a technical failure, billing issue, or delivery error.

    • The content or product was inaccessible due to platform failure.

🛑 Refunds are NOT applicable in the following cases:

  • Services that were fully delivered or completed as agreed.

  • Digital goods, including video content, software, or courses that were accessed or downloaded.

  • Advertising campaigns once launched or impressions/clicks have been delivered.

  • Any transaction that violates our Terms & Conditions or Privacy Policy.


3. 📝 How to Request a Refund

To initiate a refund:

  1. Go to the Refund Request Page (linked on our Refund Policy page).

  2. Enter your Order Details – include your order ID, date of purchase, and a clear reason.

  3. Submit the request via the Contact Us form or email us at support@NewVideoHub.com.

  4. Wait for our team to review the case and respond within 7–10 business days.


4. 🔄 Refund Process

Once your refund is approved:

  • The refund will be issued to the original payment method.

  • Processing times:

    • Credit/Debit Cards: 5–10 business days.

    • UPI/Net Banking: 3–5 business days.

    • NewVideoHub Pay Wallet: Immediate upon approval.

If you used a third-party payment gateway, delays may occur based on their policies.


5. 🚫 Non-Refundable Services

The following services are non-refundable:

  • Consulting & Custom Web Services already delivered.

  • Advertising Services once impressions have started.

  • Subscriptions once the billing cycle has begun.

  • Event Registrations & Tickets after the event start time.

For a complete list, please refer to our Terms & Conditions.


6. 🧷 Refund Exceptions

In certain exceptional cases, we may grant refunds outside normal terms, including:

  • Technical errors during billing or service access.

  • Services purchased but not delivered due to platform fault.

  • Unauthorized payments or fraud, subject to investigation.

To raise such a case, contact support@NewVideoHub.com.


7. 💳 Payment & Refund Methods

We will refund the amount to the same payment method used:

Payment Method Refund Method
Credit/Debit Card Same card used for purchase
UPI / Net Banking Same account
NewVideoHub Pay Wallet Refund to wallet balance

⚠️ If your original method is no longer active, contact our support team immediately to arrange an alternative refund method.


8. 📞 Contact Us

Need help with your refund?


9. 🔗 Useful Links


🧠 Final Note

This Refund Policy is part of our commitment to customer satisfaction. We believe in fair, fast, and flexible service handling. By using our platform, you acknowledge that you’ve read and understood this policy.

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